Family Life Services Privacy Practice
Family Life Services privacy practice covers the collection and use of personal information that may be collected by Family Life Services anytime you interact with Family Life Services, such as when you visit our website, provide a donation, or when you call our support associates. Please take a moment to read the following and learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Family Life Services, and we go to great lengths to protect it.
Why we collect personal information
Why do we collect your personal information? We collect your personal information because it helps us to know you and provide you with up to date information on Family Life Services. In addition, your personal information helps us keep you posted on the latest events that you might like to hear about.
If you do not want Family Life Services to keep you up to date with our current news and events, please go to our contact info and ask to be removed from the list by sending email to fls.shiloh@hotmail.com.
What information we collect
There are a number of situations in which your personal information may help us provide better service. For example, we may ask for your personal information when you're discussing a product or service issue on the phone with our customer service representative, making a donation, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information if you are purchasing or have previously purchased a product or have previously or are currently making a donation. We may also need to know information such as date of a purchase or donation or any information relating to a customer service issue. We collect information to gain a better understanding of our customers and thus provide more valuable and accurate service. We also collect information, such as size, for someone purchasing clothing in an effort to send the correct product. This information is for the sole purpose of sending the correct product and not intended to offend or discriminate in any way against any person. We also keep track of which products are being sold to help us to determine how to best provide useful information to customers and to understand which parts of our website, products and services are of most interest to them.
When we disclose your information
Family Life Services takes your privacy very seriously. Be assured that Family Life Services does not sell or rent your information to others. To help us provide superior service, your personal information may be shared with legal entities within the Family Life Services group who will safeguard it in accordance with Family Life Services privacy practice. There are also times when it may be advantageous for Family Life Services to make certain personal information about you available to companies that Family Life Services has a strategic relationship with or that perform work for Family Life Services to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These entities are also obligated to protect your personal information in accordance with Family Life Services policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Family Life Services website.
At times Family Life Services may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
Family Life Services takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Integrity of your personal information
Family Life Services has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by contacting our customer service representative.
Other technologies
As is true of most Web sites, at times we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Family Life Services will not use the information collected to market directly to that person.
Our ministrywide commitment to your privacy
As we said, Family Life Services takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Family Life Services employees and strictly enforce privacy safeguards within the ministry. In addition, Family Life Services supports industry initiatives - such as the Online Privacy Alliance and TRUSTe - to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.
Family Life Service’s website has links to the sites of other companies. Family Life Services is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Privacy questions
If you have questions or concerns about Family Life Services Customer Privacy Practice or data processing, please contact us by going to our contact webpage. We will respond to your inquiry within 30 days.
If you do not want Family Life Services to keep you up to date with Family Life Services news, updates and the latest information on products and services, please contact us by going to our contact webpage. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
Family Life Services may update its privacy practice from time to time. When we change the practice in a material way a notice will be posted on our website along with the updated privacy practice.
